Frequently Asked Questions (FAQ)

A list of answers to some of the most frequently asked questions (FAQ) we receive. Can't find your question? Contact us! We are here to help.

General

As fellow dog owners, we believe that seat covers are a must for your vehicle. You can learn more about which one is right for you and your dog by reading our guide on dog friendly seat covers.
No, our custom seat covers are not a re-upholstery kit. Our covers are installed over your vehicle's factory seat upholstery.
Due to the custom nature of our seat covers, please allow between 5 to 10 business days before your seat covers are fully made and can be shipped. Once shipped, the delivery date of your order will depend on the speed of your selected shipping method. If free shipping is selected, orders will typically take an additional 3 to 5 business days after they are made to ship to your location. We provide tracking numbers for all shipping methods.
All of our custom fit seat covers are machine washable with the exception of leatherette. To machine wash, use the gentle cycle with cold water. If desired, you may use a mild detergent or use a quarter amount of your regular laundry detergent. Hang dry after washing. For cleaning leatherette, we recommend wiping the surfaces of the seat cover with a damp towel.
Yes! We are very proud that 100% of our custom fit seat covers are manufactured in the USA at our Los Angeles, California headquarters.

Safety

All of our custom fit seat covers are safe for use on seats with side airbags. If your seats are equipped with side airbags, special stitching is used for the side of your seat cover to ensure that your airbags will be able to snap the stitching and deploy properly. Seat covers equipped with this stitching will come with a "side airbag" tag.

Payments and Sales Tax

We accept all major debit and credit cards, which includes: Visa, MasterCard, American Express, JCB, Discover, and Diners Club. For additional convenience, we also accept payments for your order via PayPal. If you do not have a PayPal account, you may still pay using your credit card as a PayPal guest.
For orders within the United States, we calculate sales tax based on the shipping address entered for your order. If your shipping address is outside of the state of California, then no sales tax is applied to your order.

Installation

Tools are typically not required for installation. For more detailed installation instructions, please read our Installation Guide.

Shipping

We use UPS ground, and once shipped, supply a tracking number via email for all of our custom seat cover orders.
Yes, but you will need to call or email us to arrange a different shipping method such as two day or overnight shipping. This may be done prior to or within the first day of ordering. Additional fees will apply.
Yes! We are happy to announce that we are now shipping orders to Canada. Shipping and handling will be $40 USD for the first row of seat covers, and $20 USD for each addition row. Canadian customers will be responsible for any duties and fees incurred during delivery.
At this time, only seat cover orders within the continental United States qualify for free shipping. For areas outside of the contiguous United States, we try our best to offer affordable shipping methods at reduced rates.